Law of the Russian Federation “On the procedure for considering appeals from citizens of the Russian Federation. Law of the Russian Federation “On the procedure for considering appeals from citizens of the Russian Federation 59 Federal Law on appeal

RUSSIAN FEDERATION

FEDERAL LAW

About the procedure for considering appeals
citizens Russian Federation

Accepted State Duma April 21, 2006
Approved by the Federation Council on April 26, 2006

(As amended by federal laws dated June 29, 2010 N 126-FZ;
dated July 27, 2010 N 227-FZ; dated 05/07/2013 N 80-FZ;
dated July 2, 2013 N 182-FZ)

Article 1. Scope of application of this Federal Law

1. This Federal Law regulates legal relations related to the exercise by a citizen of the Russian Federation (hereinafter also referred to as a citizen) of the right assigned to him by the Constitution of the Russian Federation to appeal to state bodies and authorities local government, and also establishes the procedure for considering citizens’ appeals by state bodies, local governments and officials.
2. The procedure for considering citizens' appeals established by this Federal Law applies to all citizens' appeals, with the exception of appeals that are subject to consideration in the manner established by federal constitutional laws and other federal laws.
3. The procedure for considering citizens’ appeals established by this Federal Law applies to legal relations related to the consideration of appeals foreign citizens and stateless persons, except in cases established international treaty Russian Federation or federal law.
4. The procedure established by this Federal Law for the consideration of citizens’ appeals by state bodies, local government bodies and officials applies to legal relations related to the consideration by these bodies, officials of appeals from citizens’ associations, including legal entities, as well as on legal relations related to the consideration of appeals from citizens, associations of citizens, including legal entities, performing publicly significant functions by state and municipal institutions, other organizations and their officials. (Part added - Federal law dated 05/07/2013 N 80-FZ)

Article 2. The right of citizens to appeal

1. Citizens have the right to appeal personally, as well as send individual and collective appeals, including appeals from associations of citizens, including legal entities, to state bodies, local government bodies and their officials, to state and municipal institutions and other organizations entrusted with the implementation of publicly significant functions, and their officials. (As amended by Federal Law No. 80-FZ dated 05/07/2013)
2. Citizens exercise the right to appeal freely and voluntarily. The exercise by citizens of the right to appeal must not violate the rights and freedoms of others.
3. Consideration of citizens' appeals is free of charge.

Article 3. Legal regulation legal relations related
with consideration of citizens' appeals

1. Legal relations related to the consideration of citizens' appeals are regulated by the Constitution of the Russian Federation, international treaties of the Russian Federation, federal constitutional laws, this Federal Law and other federal laws.
2. Laws and other regulations legal acts subjects of the Russian Federation may establish provisions aimed at protecting the right of citizens to appeal, including establishing guarantees of the right of citizens to appeal, supplementing the guarantees established by this Federal Law.

Article 4. Basic terms used herein
Federal law

For the purposes of this Federal Law, the following basic terms are used:
1) a citizen’s appeal (hereinafter referred to as the appeal) - sent to a state body, local government body or official in writing or in the form electronic document proposal, statement or complaint, as well as an oral appeal from a citizen to a state body, local government body; (As amended by Federal Law dated July 27, 2010 N 227-FZ)
2) proposal - a citizen’s recommendation for improving laws and other regulatory legal acts, the activities of state bodies and local governments, developing public relations, improving socio-economic and other areas of activity of the state and society;
3) statement - a citizen’s request for assistance in the implementation of his constitutional rights and freedoms or the constitutional rights and freedoms of other persons, or a message about violations of laws and other regulatory legal acts, shortcomings in the work of state bodies, local governments and officials, or criticism of the activities the specified bodies and officials;
4) complaint - a citizen’s request for restoration or protection of his violated rights, freedoms or legitimate interests or the rights, freedoms or legitimate interests of other persons;
5) official - a person who permanently, temporarily or by special authority exercises the functions of a government representative or performs organizational, administrative, administrative and economic functions in a state body or local government body.

Article 5. Rights of a citizen when considering an appeal

When considering an appeal by a state body, local government body or official, a citizen has the right:
1) represent additional documents and materials or make a request for their recovery, including in electronic form; (As amended by Federal Law dated July 27, 2010 N 227-FZ)
2) get acquainted with documents and materials related to the consideration of the application, if this does not affect the rights, freedoms and legitimate interests of other persons and if these documents and materials do not contain information constituting a state or other secret protected by federal law;
3) receive a written response on the merits of the issues raised in the appeal, except for the cases specified in Article 11 of this Federal Law, notification of forwarding the written appeal to a state body, local government body or official whose competence includes resolving the issues raised in the appeal;
4) file a complaint against a decision made on an appeal or an action (inaction) in connection with the consideration of an appeal in administrative and (or) judicial procedure in accordance with the legislation of the Russian Federation;
5) apply for termination of consideration of the appeal.

Article 6. Guarantees of security of a citizen in connection with his
appeal

1. It is prohibited to persecute a citizen in connection with his appeal to a state body, local government body or official with criticism of the activities of these bodies or officials or in order to restore or protect his rights, freedoms and legitimate interests or the rights, freedoms and legitimate interests of others persons
2. When considering an appeal, disclosure of information contained in the appeal, as well as information relating to the private life of a citizen, is not permitted without his consent. Sending a written appeal to a state body, local government body or official whose competence includes resolving the issues raised in the appeal does not constitute disclosure of information contained in the appeal.

Article 7. Requirements for a written application

1. A citizen in his written appeal must indicate either the name of the state body or local government body to which he is sending a written appeal, or the surname, first name, patronymic of the relevant official, or the position of the relevant person, as well as his surname, first name, patronymic ( the latter - if available), the postal address to which the response should be sent, a notice of forwarding of the appeal, sets out the essence of the proposal, statement or complaint, puts a personal signature and date.
2. If necessary, in support of his arguments, the citizen attaches documents and materials or copies thereof to the written appeal.
3. An appeal received by a state body, local government body or official in the form of an electronic document is subject to consideration in the manner established by this Federal Law. In the appeal, the citizen must indicate his last name, first name, patronymic (the latter if available), email address if the response must be sent in the form of an electronic document, and postal address if the response must be sent in writing. A citizen has the right to attach to such an appeal necessary documents and materials in electronic form or send the specified documents and materials or their copies in writing. (As amended by Federal Law dated July 27, 2010 N 227-FZ)

1. A citizen sends a written appeal directly to that state body, local government body or that official whose competence includes resolving the issues raised in the appeal.
2. Written appeal is subject to mandatory registration within three days from the date of receipt by a state body, local government body or official.
3. A written appeal containing issues the solution of which is not within the competence of the state body, local government body or official, is sent within seven days from the date of registration to the relevant body or the relevant official whose competence includes resolving the issues raised in the appeal , with notification of the citizen who sent the appeal about the forwarding of the appeal, except for the case specified in Part 4 of Article 11 of this Federal Law.
4. If the solution to the issues raised in a written appeal falls within the competence of several state bodies, local self-government bodies or officials, a copy of the appeal is sent to the relevant state bodies, local self-government bodies or relevant officials within seven days from the date of registration.
5. A state body, local government body or official, when sending a written appeal for consideration to another state body, local government body or other official, may, if necessary, request from these bodies or the official documents and materials on the results of consideration of the written appeal.
6. It is prohibited to send a complaint for consideration to a state body, local government body or official whose decision or action (inaction) is being appealed.
7. If, in accordance with the prohibition provided for in Part 6 of this article, it is impossible to send a complaint for consideration to a state body, local government body or official whose competence includes resolving the issues raised in the appeal, the complaint is returned to the citizen with an explanation of his rights appeal the relevant decision or action (inaction) in accordance with the established procedure to the court.

Article 9. Mandatory acceptance of an appeal for consideration

1. An appeal received by a state body, local government body or official in accordance with their competence is subject to mandatory consideration.
2. If necessary, the state body, local government body or official considering the appeal may ensure its consideration on-site.

Article 10. Consideration of the appeal

1. State body, local government body or official:
1) ensures an objective, comprehensive and timely consideration of the appeal, if necessary - with the participation of the citizen who sent the appeal;
2) requests, including in electronic form, documents and materials necessary for consideration of the application from other state bodies, local government bodies and other officials, with the exception of courts, inquiry bodies and preliminary investigation bodies; (As amended by Federal Law dated July 27, 2010 N 227-FZ)
3) takes measures aimed at restoring or protecting the violated rights, freedoms and legitimate interests of a citizen;
4) gives a written response on the merits of the questions raised in the appeal, except for the cases specified in Article 11 of this Federal Law;
5) notifies the citizen about sending his appeal for consideration to another state body, local government body or other official in accordance with their competence.
2. A state body, local government body or official, at the request of a state body, local government body or official considering an appeal sent in the prescribed manner, is obliged to provide, within 15 days, the documents and materials necessary for consideration of the appeal, with the exception of documents and materials , which contain information constituting a state or other secret protected by federal law, and for which it is established special order provision.
3. The response to the appeal is signed by the head of the state body or local government body, an official or an authorized person.
4. A response to an appeal received by a state body, local government body or official in the form of an electronic document is sent in the form of an electronic document to the email address specified in the appeal, or in writing to the postal address specified in the appeal. (As amended by Federal Law dated July 27, 2010 N 227-FZ)

Article 11. Procedure for considering individual appeals

1. If the written appeal does not indicate the name of the citizen who sent the appeal or the postal address to which the response should be sent, no response to the appeal is given. If the said appeal contains information about an illegal act being prepared, committed or committed, as well as about the person preparing, committing or committing it, the appeal must be sent to a state body in accordance with its competence. (As amended by Federal Law dated July 2, 2013 N 182-FZ)
2. An appeal in which a court decision is appealed, within seven days from the date of registration, is returned to the citizen who sent the appeal, with an explanation of the procedure for appealing this court decision. (As amended by Federal Law dated June 29, 2010 N 126-FZ)
3. A state body, local government body or official, upon receipt of a written appeal that contains obscene or offensive language, threats to the life, health and property of the official, as well as members of his family, has the right to leave the appeal unanswered on the merits of the questions raised in it and inform the citizen who sent the appeal about the inadmissibility of abuse of rights.
4. If the text of a written appeal cannot be read, a response to the appeal is not given and it is not subject to forwarding for consideration to a state body, local government body or official in accordance with their competence, about which within seven days from the date of registration the appeal is communicated to the citizen who sent the appeal if his name and postal address can be read. (As amended by Federal Law dated June 29, 2010 N 126-FZ)
5. If a citizen’s written appeal contains a question to which he has been repeatedly given written answers on the merits in connection with previously sent appeals, and the appeal does not present new arguments or circumstances, the head of a state body or local government body, an official a person or an authorized person has the right to decide that the next appeal is groundless and to terminate correspondence with a citizen on this issue, provided that the said appeal and previously sent appeals were sent to the same state body, local government body or the same official . The citizen who sent the appeal is notified of this decision. (As amended by Federal Law dated July 2, 2013 N 182-FZ)
6. If an answer on the merits of the question posed in the appeal cannot be given without disclosing information constituting a state or other secret protected by federal law, the citizen who sent the appeal is informed of the impossibility of giving an answer on the merits of the question posed in it due to the inadmissibility of disclosure the specified information.
7. If the reasons why an answer on the merits of the questions raised in the appeal could not be given were subsequently eliminated, the citizen has the right to again send the appeal to the relevant state body, local government body or the relevant official.

Article 12. Time limits for consideration of a written appeal

1. A written appeal received by a state body, local government body or official in accordance with their competence is considered within 30 days from the date of registration of the written appeal.
2. In exceptional cases, as well as in the case of sending a request provided for in Part 2 of Article 10 of this Federal Law, the head of a state body or local government body, an official or an authorized person has the right to extend the period for consideration of the application by no more than 30 days by notifying on extending the period for its consideration by the citizen who sent the appeal.

Article 13. Personal reception of citizens

1. Personal reception of citizens in state bodies and local self-government bodies is carried out by their leaders and authorized persons. Information about the place of reception, as well as the days and hours established for reception, is brought to the attention of citizens.
2. When receiving a person in person, the citizen presents a document proving his identity.
3. The content of the oral appeal is entered into the citizen’s personal reception card. If the facts and circumstances stated in the oral appeal are obvious and do not require additional check, the response to an appeal with the consent of the citizen can be given orally during a personal reception, which is recorded in the citizen’s personal reception card. In other cases, a written response is given on the merits of the questions raised in the appeal.
4. A written appeal accepted during a personal reception is subject to registration and consideration in the manner established by this Federal Law.
5. If the appeal contains issues the solution of which is not within the competence of the state body, local government body or official, the citizen is given an explanation of where and in what order he should apply.
6. During a personal reception, a citizen may be denied further consideration of an appeal if he had previously been given an answer on the merits of the questions raised in the appeal.

Article 14. Monitoring compliance with the review procedure
requests

State bodies, local government bodies and officials exercise, within the limits of their competence, control over compliance with the procedure for considering applications, analyze the content of incoming applications, take measures to timely identify and eliminate the causes of violations of the rights, freedoms and legitimate interests of citizens.

Article 15. Liability for violation of this
Federal Law

Persons guilty of violating this Federal Law bear responsibility under the legislation of the Russian Federation.

Article 16. Compensation for losses caused and recovery of expenses incurred when considering appeals

1. A citizen has the right to compensation for losses and compensation for moral damage caused illegal act(inaction) of a state body, local government body or official when considering an appeal, according to a court decision.
2. If a citizen has provided knowingly false information in the application, expenses incurred in connection with the consideration of the application by a state body, local government body or official may be recovered from of this citizen by court decision.

Article 17. Recognition of certain normative legal acts of the USSR as invalid on the territory of the Russian Federation

The following shall be declared invalid on the territory of the Russian Federation:
1) Decree of the Presidium of the Supreme Soviet of the USSR of April 12, 1968 N 2534-VII “On the procedure for considering proposals, applications and complaints of citizens” (Gazette of the Supreme Soviet of the USSR, 1968, N 17, art. 144);
2) Law of the USSR of June 26, 1968 N 2830-VII “On approval of the Decree of the Presidium of the Supreme Soviet of the USSR “On the procedure for considering proposals, applications and complaints of citizens” (Vedomosti of the Supreme Soviet of the USSR, 1968, N 27, Art. 237);
3) Decree of the Presidium of the Supreme Soviet of the USSR of March 4, 1980 N 1662-X “On introducing amendments and additions to the Decree of the Presidium of the Supreme Soviet of the USSR “On the procedure for considering proposals, applications and complaints of citizens” (Vedomosti of the Supreme Soviet of the USSR, 1980, N 11, Art. 192);
4) Law of the USSR of June 25, 1980 N 2365-X “On approval of Decrees of the Presidium of the Supreme Soviet of the USSR on introducing changes and additions to some legislative acts USSR" (Vedomosti of the Supreme Soviet of the USSR, 1980, No. 27, Art. 540) regarding the approval of the Decree of the Presidium of the Supreme Soviet of the USSR "On introducing amendments and additions to the Decree of the Presidium of the Supreme Soviet of the USSR "On the procedure for considering proposals, applications and complaints of citizens" ;
5) Decree of the Presidium of the Supreme Soviet of the USSR of February 2, 1988 N 8422-XI “On introducing amendments to the Decree of the Presidium of the Supreme Soviet of the USSR “On the procedure for considering proposals, applications and complaints of citizens” (Vedomosti of the Supreme Soviet of the USSR, 1988, No. 6, Art. 94);
6) Law of the USSR of May 26, 1988 N 9004-XI “On approval of Decrees of the Presidium of the Supreme Soviet of the USSR on amendments and additions to legislative acts of the USSR” (Vedomosti of the Supreme Soviet of the USSR, 1988, N 22, Art. 361) in the part relating to approval of the Decree of the Presidium of the Supreme Soviet of the USSR "On introducing additions to the Decree of the Presidium of the Supreme Soviet of the USSR" On the procedure for considering proposals, applications and complaints of citizens.

Article 18. Entry into force of this Federal Law

This Federal Law comes into force 180 days after the date of its official publication.

RUSSIAN FEDERATION

FEDERAL LAW

ABOUT THE PROCEDURE FOR CONSIDERATION OF APPLICATIONS

CITIZENS OF THE RUSSIAN FEDERATION

State Duma

Federation Council

Article 1. Scope of application of this Federal Law

2. The procedure for considering citizens' appeals established by this Federal Law applies to all citizens' appeals, with the exception of appeals that are subject to consideration in the manner established by federal constitutional laws and other federal laws.

3. The procedure for considering appeals from citizens established by this Federal Law applies to legal relations related to the consideration of appeals from foreign citizens and stateless persons, except for cases established by an international treaty of the Russian Federation or federal law.

4. The procedure established by this Federal Law for the consideration of citizens’ appeals by state bodies, local self-government bodies and officials applies to legal relations associated with the consideration by these bodies, officials of appeals from citizens’ associations, including legal entities, as well as to legal relations associated with the consideration of appeals citizens, associations of citizens, including legal entities, performing publicly significant functions by state and municipal institutions, other organizations and their officials.

(Part 4 introduced by Federal Law dated 05/07/2013 N 80-FZ)

Article 2. The right of citizens to appeal

(Part 1 as amended by Federal Law dated 05/07/2013 N 80-FZ)

2. Citizens exercise the right to appeal freely and voluntarily. The exercise by citizens of the right to appeal must not violate the rights and freedoms of others.

3. Consideration of citizens' appeals is free of charge.

Article 3. Legal regulation of legal relations related to the consideration of citizens' appeals

2. Laws and other regulatory legal acts of the constituent entities of the Russian Federation may establish provisions aimed at protecting the right of citizens to appeal, including establishing guarantees of the right of citizens to appeal, supplementing the guarantees established by this Federal Law.

Article 4. Basic terms used in this Federal Law

For the purposes of this Federal Law, the following basic terms are used:

1) a citizen’s appeal (hereinafter referred to as the appeal) - a proposal, statement or complaint sent to a state body, local government body or an official in writing or in the form of an electronic document, as well as an oral appeal of a citizen to a state body, local government body;

2) proposal - a citizen’s recommendation for improving laws and other regulatory legal acts, the activities of state bodies and local governments, developing public relations, improving socio-economic and other areas of activity of the state and society;

3) statement - a citizen’s request for assistance in the implementation of his constitutional rights and freedoms or the constitutional rights and freedoms of other persons, or a message about violations of laws and other regulatory legal acts, shortcomings in the work of state bodies, local governments and officials, or criticism of the activities the specified bodies and officials;

4) complaint - a citizen’s request for restoration or protection of his violated rights, freedoms or legitimate interests or the rights, freedoms or legitimate interests of other persons;

5) official - a person who permanently, temporarily or by special authority exercises the functions of a government representative or performs organizational, administrative, administrative and economic functions in a state body or local government body.

Article 5. Rights of a citizen when considering an appeal

When considering an appeal by a state body, local government body or official, a citizen has the right:

1) submit additional documents and materials or apply for their request, including in electronic form;

(as amended by Federal Law dated July 27, 2010 N 227-FZ)

2) get acquainted with documents and materials related to the consideration of the application, if this does not affect the rights, freedoms and legitimate interests of other persons and if these documents and materials do not contain information constituting a state or other secret protected by federal law;

3) receive a written response on the merits of the questions raised in the appeal, except for the cases specified in Article 11 of this Federal Law, and in the case provided for part 5.1 of article 11 of this Federal Law, on the basis of an application with a request for its provision, a notification of forwarding a written application to a state body, local government body or official whose competence includes resolving the issues raised in the application;

(as amended by Federal Law dated November 27, 2017 N 355-FZ)

4) file a complaint against a decision made on an appeal or against an action (inaction) in connection with the consideration of an appeal in an administrative and (or) judicial manner in accordance with legislation Russian Federation;

5) apply for termination of consideration of the appeal.

Article 6. Guarantees of security of a citizen in connection with his appeal

2. When considering an appeal, disclosure of information contained in the appeal, as well as information relating to the private life of a citizen, is not permitted without his consent. Sending a written appeal to a state body, local government body or official whose competence includes resolving the issues raised in the appeal does not constitute disclosure of information contained in the appeal.

Article 7. Requirements for a written application

2. If necessary, in support of his arguments, the citizen attaches documents and materials or copies thereof to the written appeal.

3. An appeal received by a state body, local government body or official in the form of an electronic document is subject to consideration in the manner established by this Federal Law. In the appeal, the citizen must indicate his last name, first name, patronymic (the latter - if available), email address to which the response and notification of forwarding of the appeal should be sent. A citizen has the right to attach to such an application the necessary documents and materials in electronic form.

(Part 3 as amended by Federal Law dated November 27, 2017 N 355-FZ)

1. A citizen sends a written appeal directly to that state body, local government body or that official whose competence includes resolving the issues raised in the appeal.

2. A written appeal is subject to mandatory registration within three days from the date of receipt by a state body, local government body or official.

3. A written appeal containing issues the solution of which is not within the competence of the state body, local government body or official, is sent within seven days from the date of registration to the relevant body or the relevant official whose competence includes resolving the issues raised in the appeal , with notification of the citizen who sent the appeal about the forwarding of the appeal, except for the case specified in Part 4 of Article 11 of this Federal Law.

3.1. A written appeal containing information about facts of possible violations legislation of the Russian Federation in the field of migration, sent within five days from the date of registration to the territorial authority federal body executive branch carrying out law enforcement functions, functions of control, supervision and provision of public services in the field of migration, and the highest official of the constituent entity of the Russian Federation (the head of the highest executive body state power subject of the Russian Federation) with notification of the citizen who sent the appeal about the redirection of his appeal, except for the case specified in Part 4 of Article 11 of this Federal Law.

(Part 3.1 introduced by Federal Law dated November 24, 2014 N 357-FZ)

4. If the solution to the issues raised in a written appeal falls within the competence of several state bodies, local self-government bodies or officials, a copy of the appeal is sent to the relevant state bodies, local self-government bodies or relevant officials within seven days from the date of registration.

5. A state body, local government body or official, when sending a written appeal for consideration to another state body, local government body or other official, may, if necessary, request from these bodies or the official documents and materials on the results of consideration of the written appeal.

6. It is prohibited to send a complaint for consideration to a state body, local government body or official whose decision or action (inaction) is being appealed.

7. If, in accordance with the prohibition provided for in Part 6 of this article, it is impossible to send a complaint for consideration to a state body, local government body or official whose competence includes resolving the issues raised in the appeal, the complaint is returned to the citizen with an explanation of his rights appeal the relevant decision or action (inaction) in accordance with the established procedure to the court.

Article 9. Mandatory acceptance of an appeal for consideration

1. An appeal received by a state body, local government body or official in accordance with their competence is subject to mandatory consideration.

2. If necessary, the state body, local government body or official considering the appeal may ensure its consideration on-site.

Article 10. Consideration of the appeal

1. State body, local government body or official:

1) ensures an objective, comprehensive and timely consideration of the appeal, if necessary - with the participation of the citizen who sent the appeal;

2) requests, including in electronic form, documents and materials necessary for consideration of the application from other state bodies, local government bodies and other officials, with the exception of courts, inquiry bodies and preliminary investigation bodies;

(as amended by Federal Law dated July 27, 2010 N 227-FZ)

3) takes measures aimed at restoring or protecting the violated rights, freedoms and legitimate interests of a citizen;

4) gives a written response on the merits of the questions raised in the appeal, except for the cases specified in Article 11 of this Federal Law;

5) notifies the citizen about sending his appeal for consideration to another state body, local government body or other official in accordance with their competence.

2. A state body, local government body or official, at the request of a state body, local government body or official considering an appeal sent in the prescribed manner, is obliged to provide, within 15 days, the documents and materials necessary for consideration of the appeal, with the exception of documents and materials , which contain information constituting a state or other secret protected by federal law, and for which a special procedure for provision has been established.

3. The response to the appeal is signed by the head of the state body or local government body, an official or an authorized person.

4. The response to the appeal is sent in the form of an electronic document to the email address specified in the appeal received by a state body, local government body or official in the form of an electronic document, and in writing to the postal address specified in the appeal received by the state body, local government body or official in writing. In addition, to an appeal received by a state body, local government body or official containing a proposal, statement or complaint that affects the interests of an indefinite number of persons, in particular to an appeal in which a court decision made in relation to an indefinite number of persons is appealed, a response , including an explanation of the procedure for appealing a court decision, may be posted in compliance with the requirements of Part 2 of Article 6 of this Federal Law on the official website of the state body or local government on the Internet information and telecommunications network.

(Part 4 as amended by Federal Law dated November 27, 2017 N 355-FZ)

Article 11. Procedure for considering individual appeals

2. An appeal in which a court decision is appealed, within seven days from the date of registration, is returned to the citizen who sent the appeal, with an explanation of the procedure for appealing this court decision.

3. A state body, local government body or official, upon receipt of a written appeal that contains obscene or offensive language, threats to the life, health and property of the official, as well as members of his family, has the right to leave the appeal unanswered on the merits of the questions raised in it and inform the citizen who sent the appeal about the inadmissibility of abuse of rights.

4. If the text of a written appeal cannot be read, a response to the appeal is not given and it is not subject to forwarding for consideration to a state body, local government body or official in accordance with their competence, about which within seven days from the date of registration the appeal is communicated to the citizen who sent the appeal if his name and postal address can be read.

(as amended by Federal Law dated June 29, 2010 N 126-FZ)

4.1. If the text of a written appeal does not allow determining the essence of the proposal, statement or complaint, a response to the appeal is not given and it is not subject to forwarding for consideration to a state body, local government body or official in accordance with their competence, about which within seven days from the date of registration of the appeal is communicated to the citizen who sent the appeal.

(Part 4.1 introduced by Federal Law dated November 27, 2017 N 355-FZ)

5. If a citizen’s written appeal contains a question to which he has been repeatedly given written answers on the merits in connection with previously sent appeals, and the appeal does not present new arguments or circumstances, the head of a state body or local government body, an official a person or an authorized person has the right to decide that the next appeal is groundless and to terminate correspondence with a citizen on this issue, provided that the said appeal and previously sent appeals were sent to the same state body, local government body or the same official . The citizen who sent the appeal is notified of this decision.

(as amended by Federal Law dated July 2, 2013 N 182-FZ)

5.1. If a state body, local government body or official receives a written request containing a question, the answer to which is posted in accordance with part 4 of article 10 of this Federal Law on the official website of the data of a state body or local government on the Internet information and telecommunication network, the citizen who sent the appeal is informed within seven days from the date of registration of the appeal the email address of the official website on the Internet information and telecommunication network, on which contains the answer to the question posed in the appeal, while the appeal containing an appeal of the court decision is not returned.

(Part 5.1 introduced by Federal Law dated November 27, 2017 N 355-FZ)

6. If an answer on the merits of the question posed in the appeal cannot be given without disclosing information constituting a state or other secret protected by federal law, the citizen who sent the appeal is informed of the impossibility of giving an answer on the substance of the question posed in connection with the inadmissibility disclosure of the specified information.

7. If the reasons why an answer on the merits of the questions raised in the appeal could not be given were subsequently eliminated, the citizen has the right to again send the appeal to the relevant state body, local government body or the relevant official.

Article 12. Time limits for consideration of a written appeal

(as amended by Federal Law dated November 24, 2014 N 357-FZ)

1.1. A written appeal received by the highest official of a constituent entity of the Russian Federation (the head of the highest executive body of state power of a constituent entity of the Russian Federation) and containing information about facts of possible violations of the legislation of the Russian Federation in the field of migration is considered within 20 days from the date of registration of the written appeal.

(Part 1.1 introduced by Federal Law dated November 24, 2014 N 357-FZ)

2. In exceptional cases, as well as in the case of sending a request provided for in Part 2 of Article 10 of this Federal Law, the head of a state body or local government body, an official or an authorized person has the right to extend the period for consideration of the application by no more than 30 days by notifying on extending the period for its consideration by the citizen who sent the appeal.

Article 13. Personal reception of citizens

2. When receiving a person in person, the citizen presents a document proving his identity.

3. The content of the oral appeal is entered into the citizen’s personal reception card. If the facts and circumstances stated in the oral appeal are obvious and do not require additional verification, the response to the appeal, with the consent of the citizen, can be given orally during a personal reception, which is recorded in the citizen’s personal reception card. In other cases, a written response is given on the merits of the questions raised in the appeal.

4. A written appeal accepted during a personal reception is subject to registration and consideration in the manner established by this Federal Law.

5. If the appeal contains issues the solution of which is not within the competence of the state body, local government body or official, the citizen is given an explanation of where and in what order he should apply.

6. During a personal reception, a citizen may be denied further consideration of an appeal if he had previously been given an answer on the merits of the questions raised in the appeal.

(Part 7 introduced by Federal Law dated November 3, 2015 N 305-FZ)

Article 14. Monitoring compliance with the procedure for considering applications

State bodies, local government bodies and officials exercise, within their competence, control over compliance with the procedure for considering applications, analyze the content of incoming applications, take measures to timely identify and eliminate the causes of violations of the rights, freedoms and legitimate interests of citizens.

Article 15. Liability for violation of this Federal Law

Persons guilty of violating this Federal Law bear the responsibility provided for legislation Russian Federation.

Article 16. Compensation for losses caused and recovery of expenses incurred when considering appeals

1. A citizen has the right to compensation for losses and compensation for moral damage caused by the illegal action (inaction) of a state body, local government body or official when considering an appeal, according to a court decision.

2. If a citizen has provided knowingly false information in an appeal, expenses incurred in connection with the consideration of the appeal by a state body, local government body or official may be recovered from this citizen by a court decision.

Article 17. Recognition of certain normative legal acts of the USSR as invalid on the territory of the Russian Federation

The following shall be declared invalid on the territory of the Russian Federation:

1) Decree of the Presidium of the Supreme Soviet of the USSR of April 12, 1968 N 2534-VII “On the procedure for considering proposals, applications and complaints of citizens” (Vedomosti of the Supreme Soviet of the USSR, 1968, N 17, art. 144);

2) Law of the USSR of June 26, 1968 N 2830-VII “On approval of the Decree of the Presidium of the Supreme Soviet of the USSR “On the procedure for considering proposals, applications and complaints of citizens” (Vedomosti of the Supreme Soviet of the USSR, 1968, N 27, Art. 237);

3) Decree of the Presidium of the Supreme Soviet of the USSR of March 4, 1980 N 1662-X “On introducing amendments and additions to the Decree of the Presidium of the Supreme Soviet of the USSR “On the procedure for considering proposals, applications and complaints of citizens” (Vedomosti of the Supreme Soviet of the USSR, 1980, N 11, Art. 192);

4) Law of the USSR of June 25, 1980 N 2365-X “On approval of Decrees of the Presidium of the Supreme Soviet of the USSR on amendments and additions to some legislative acts of the USSR” (Vedomosti of the Supreme Soviet of the USSR, 1980, N 27, Art. 540) in part, concerning the approval of the Decree of the Presidium of the Supreme Soviet of the USSR “On introducing amendments and additions to the Decree of the Presidium of the Supreme Soviet of the USSR “On the procedure for considering proposals, applications and complaints of citizens”;

5) Decree of the Presidium of the Supreme Soviet of the USSR of February 2, 1988 N 8422-XI “On introducing amendments to the Decree of the Presidium of the Supreme Soviet of the USSR “On the procedure for considering proposals, applications and complaints of citizens” (Vedomosti of the Supreme Soviet of the USSR, 1988, No. 6, Art. 94);

6) Law of the USSR of May 26, 1988 N 9004-XI “On approval of Decrees of the Presidium of the Supreme Soviet of the USSR on amendments and additions to legislative acts of the USSR” (Vedomosti of the Supreme Soviet of the USSR, 1988, N 22, Art. 361) in the part relating to approval of the Decree of the Presidium of the Supreme Soviet of the USSR "On introducing additions to the Decree of the Presidium of the Supreme Soviet of the USSR" On the procedure for considering proposals, applications and complaints of citizens.

Article 18. Entry into force of this Federal Law

This Federal Law comes into force 180 days after the date of its official publication.

President

Russian Federation

Moscow, Kremlin

The federal law we are considering today on the procedure for considering citizens' appeals is quite short in scope (only 18 articles), but this does not in any way affect the scope of its action. This act of the Russian Federation is the only law in our country that regulates the procedure and standards for considering citizens' appeals by government bodies. We suggest we talk about what exactly is spelled out in this Federal Law today.

Federal Law 59 on citizens' appeals - changes for 2016,

The date of introduction of Federal Law 59 on appeals from citizens of the Russian Federation is May 2006. Until this time, the text was used, the adoption of which took place back in 1993. Naturally, this version needed an urgent update, because... most of its norms could not work properly in modern conditions. Hence the need for a new version of the law.

The new version of the act with amendments is available on most specialized resources, such as “Garant” and “Consultant Plus”. The last amendment here was made in November 2015.

What has changed?

Now the procedure for filing complaints has been significantly simplified for citizens of the Russian Federation, and most of them can be sent anonymously.

In accordance with the provisions of the Federal Law, authorized persons are obliged to accept and consider such requests in the prescribed manner. It turns out that the application form no longer plays a special role, as it did before, that is, there is no standard sample, there is only general rules drawing up such statements in court.

Personal reception of citizens was also regulated (Article 13). If earlier officials had the right to carry out consultations at their own discretion, now this procedure is fully provided for by the norms of the law described.

Many experts and legal consultants agree that this rule should apply to all subjects of the public service.

Federal Law 59 on the procedure for considering appeals from citizens of the Russian Federation

The document that we are considering today also has an important constitutional nature. After all, each of us has the right to file a complaint with government organizations, to which the court, in turn, is obliged to immediately respond (we will talk about the timing a little below). The only exceptions are those cases when the filing procedure is violated, or the content of the application does not make logical sense.

You can download the Federal Law on the procedure for considering appeals from citizens of the Russian Federation The information is always listed as current, so no additions to the text are required.

Comments to Federal Law 59

Like any other legislative act, this Federal Law, namely some of its provisions, requires professional explanations. Below we will look at the most “problematic” provisions of the law, and the text with detailed comments can be found online on forums without any problems. Moreover, this Federal Law 59 on the procedure for considering citizens’ requests with comments on some resources is given in the presentation approved by the State Duma.

Violation of Federal Law 59, what are the consequences?

Responsibility for violating this law of the Russian Federation is listed in two directions: administrative and criminal. In the first case, we are usually talking about disciplinary sanctions for failure to fulfill duties (Article 15 of the Federal Law). As for the second point, it is provided for in the case of criminal inaction, which was allowed by a state body or an individual official. Moreover, we are talking here about very long terms of imprisonment.

Application according to Federal Law 59

Article 7 specifies all the necessary requirements for an application (written complaint), which do not need to be supplemented, therefore latest edition have not undergone any significant changes. These include the following elements:

availability of information about the addressee (name/details of the person);
the essence of the appeal (in full and understandable presentation);
reinforcement with factual materials (if any);
date and signature.

You can send an appeal only if such basic requirements for drawing up one are met. In this case, the written format must also always be observed (free form).

Deadlines for responding to a complaint in accordance with 59 Federal Laws

The Russian Federation has the right to appeal to state bodies and local self-government bodies, and also establishes the procedure for considering citizens' appeals by state bodies, local government bodies and officials.

(Part 4 introduced by the Federal by law dated 05/07/2013 N 80-FZ)

Article 2. The right of citizens to appeal

3) receive a written answer on the merits of the questions raised in the appeal, except for the cases specified in this Federal Law, and in the case provided for by this Federal Law, on the basis of an application with a request for its provision, notification of forwarding the written appeal to the state body, authority local government or official whose competence includes resolving the issues raised in the appeal;

Article 9. Mandatory acceptance of an appeal for consideration

1. An appeal received by a state body, local government body or official in accordance with their competence is subject to mandatory consideration.

2. If necessary, the state body, local government body or official considering the appeal may ensure its consideration on-site.

Article 10. Consideration of the appeal

1. State body, local government body or official:

1) ensures an objective, comprehensive and timely consideration of the appeal, if necessary - with the participation of the citizen who sent the appeal;

(as edited by the Federal law dated July 27, 2010 N 227-FZ)

3) takes measures aimed at restoring or protecting the violated rights, freedoms and legitimate interests of a citizen;

4) gives a written answer on the merits of the questions raised in the appeal, except for the cases specified in this Federal Law;

5) notifies the citizen about sending his appeal for consideration to another state body, local government body or other official in accordance with their competence.

2. A state body, local government body or official, at the request of a state body, local government body or official considering an appeal sent in the prescribed manner, is obliged to provide, within 15 days, the documents and materials necessary for consideration of the appeal, with the exception of documents and materials , which contain information constituting state or other protected by federal law secret, and for which a special procedure for provision has been established.

3. The response to the appeal is signed by the head of the state body or local government body, an official or an authorized person.

4. The response to the appeal is sent in the form of an electronic document to the email address specified in the appeal received by a state body, local government body or official in the form of an electronic document, and in writing to the postal address specified in the appeal received by the state body, local government body or official in writing. In addition, to an appeal received by a state body, local government body or official containing a proposal, statement or complaint that affects the interests of an indefinite number of persons, in particular to an appeal in which a court decision made in relation to an indefinite number of persons is appealed, a response , including an explanation of the procedure for appealing a court decision, may be posted in compliance with the requirements of this Federal Law on the official website of the state body or local government on the Internet information and telecommunications network.

(Part 4 as edited by the Federal law dated November 27, 2017 N 355-FZ)

Article 11. Procedure for considering individual appeals

(as edited by the Federal law dated July 2, 2013 N 182-FZ)

2. An appeal in which a court decision is appealed is returned to the citizen who sent the appeal with an explanation within seven days from the date of registration order appealing this court decision.

(as edited by the Federal law dated June 29, 2010 N 126-FZ)

(Part 4.1 introduced by the Federal by law dated November 27, 2017 N 355-FZ)

(as edited by the Federal law dated July 2, 2013 N 182-FZ)

5.1. If a state body, local government body or official receives a written request containing a question, the answer to which is posted in accordance with this Federal Law on the official website of the state body or local government body on the Internet, the citizen, the person who sent the appeal is informed, within seven days from the date of registration of the appeal, of the official website on the Internet information and telecommunications network, which contains the answer to the question posed in the appeal, while the appeal containing an appeal against the court decision is not returned.

(Part 5.1 introduced by the Federal by law dated November 27, 2017 N 355-FZ)

6. In the event that an answer on the merits of the question posed in the appeal cannot be given without disclosing information constituting state or other protected by federal law secret, the citizen who sent the appeal is informed of the impossibility of giving an answer on the merits of the question posed in it due to the inadmissibility of disclosing the specified information.

Article 12. Time limits for consideration of a written appeal

(as edited by the Federal law dated November 24, 2014 N 357-FZ)

(Part 1.1 introduced by the Federal by law dated November 24, 2014 N 357-FZ)

2. In exceptional cases, as well as in the case of sending a request provided for in Part 2 of this Federal Law, the head of a state body or local government body, an official or an authorized person has the right to extend the period for consideration of the application by no more than 30 days, notifying about the extension the period for its consideration by the citizen who sent the appeal.

Article 13. Personal reception of citizens

2. Upon personal reception, the citizen presents document certifying his identity.

4. A written appeal accepted during a personal reception is subject to registration and consideration in the manner established by this Federal Law.

6. During a personal reception, a citizen may be denied further consideration of an appeal if he had previously been given an answer on the merits of the questions raised in the appeal.

(Part 7 introduced by the Federal by law dated 03.11.2015 N 305-FZ)

Article 14. Monitoring compliance with the procedure for considering applications

State bodies, local government bodies and officials exercise, within their competence, control over compliance with the procedure for considering appeals, analyze content of incoming appeals, take measures to timely identify and eliminate the causes of violations of the rights, freedoms and legitimate interests of citizens.

Article 15. Liability for violation of this Federal Law

Persons guilty of violating this Federal Law bear the responsibility provided for legislation Russian Federation.

Article 16. Compensation for losses caused and recovery of expenses incurred when considering appeals

Article 17. Recognition of certain normative legal acts of the USSR as invalid on the territory of the Russian Federation

The following shall be declared invalid on the territory of the Russian Federation:

1) Decree Presidium of the Supreme Soviet of the USSR dated April 12, 1968 N 2534-VII “On the procedure for considering proposals, applications and complaints of citizens” (Vedomosti of the Supreme Soviet of the USSR, 1968, N 17, art. 144);

Article 18. Entry into force of this Federal Law

This Federal Law comes into force 180 days after the date of its official publication.

President

Russian Federation

Moscow, Kremlin

Federal Law No. 59 of 05/02/2006 “On the procedure for considering appeals from citizens of the Russian Federation” allows residents to apply independently and send complaints: individual and collective. Besides individuals, this order can be used:

Local government bodies;
Government bodies;
Legal entities.

Federal Law 59-FZ “On the procedure for considering complaints” lists the rights of a citizen of the Russian Federation. These points are also in the Constitution of the Russian Federation.

Appeals from citizens of the Russian Federation are considered on the basis of this Federal Law. If some complaints are filed taking into account the procedure specified in other Federal laws, then the referral process in accordance with Federal Law 59 is not considered. The procedure for considering applications is also available to foreigners. The exception is applications, the filing procedure of which is provided for in the International Treaty.

A citizen has the right:

Submit additional materials and documents or submit a request for their use in accordance with Federal Law-59. Electronic form is acceptable;
Get acquainted with materials and documents that are relevant to the complaint. But only if the rights, freedom and legitimate interests of third parties are not violated. Also, if the documents do not contain information that contains state or federal secrets;
If the appeal contains questions, receive detailed, substantive answers. An exception may be the cases listed in Article 11 of the current Federal Law;
File a complaint if a government agency failed to act. It is considered administratively or judicially;
Apply with a self-drafted application to terminate the consideration of the complaint.

Latest amendments made to 59-FZ “On Citizens’ Appeals”

The procedure for considering applications under Federal Law 59 has been simplified. Now many complaints are sent to government agencies without indicating their full name. Claims are considered in accordance with the norms of Federal Law and in accordance with the established procedure. Before the change in the Federal Law, a standard sample was issued when filing a complaint. Now he's gone. The application is drawn up independently. Generally accepted criteria are taken into account.

The following articles have also undergone changes/refinements:

Article 1

Amendments were made to Part 4 of Article 1 of Federal Law No. 59. Now it contains the procedure for applying to government bodies for legal entities and individuals. The letter is submitted not only to local government and state authorities, but also to municipal and state institutions.

In 2010, clause 3 was added to Article 7 of the Federal Law-59. Now, if a document was received by a state body, local government body or official in the form of an electronic document, it will be considered in accordance with the established procedure. If a citizen submits an appeal, his full name and email address are indicated as personal information to receive a response. If it is not there, the actual residential address is written. If selected regular mail, his address is indicated. No changes were made to the latest edition of Federal Law-59.

Article 8

Article 8 59-FZ was supplemented with part 3.1. It talks about the method of registering citizens who have migrated from another country. The person must be registered with a territorial or federal level authority. The completed document is reviewed within 5 days. No changes were made in the latest edition.

Art. 11

The following changes were made to Article 11 of Federal Law-59:

In the first part, the expression “and postal” is replaced by the words “or postal”;
In the fifth part, the expression “repeatedly” is replaced by the word “repeatedly”.

Article 12

Article 12 59-FZ has undergone changes in the Federal Law, Part 1.1. The appeal in writing is submitted to the highest official (manager of the highest executive body of state power of the Russian Federation). Initially it is registered. The period for consideration of the complaint is 20 days.

Download FZ-59

Federal Law No. 59 contains the procedure for submitting applications from citizens to local governments and the state. Despite this, many commercial companies adhere to some articles of this law in their activities. The articles are enshrined in the internal documents of the organization. This ensures that the company takes each customer's request seriously. To determine the procedure for appeals from citizens of the Russian Federation, download Federal Law No. 59 as follows. All changes, amendments and additions are contained here.