Recalculation of utilities for 3 years. Recalculation of utility bills according to the law. Application rules

Management organizations perform recalculations of payments for housing and communal services according to own initiative, at the request of the residents of the serviced building or as directed by regulatory authorities. This is a difficult procedure, in which there are many subtleties and non-obvious points. In this article, we have collected the necessary information that will help you carry out the recalculation without errors, as well as format it correctly.

Read in the article:

The same resolution sets out the requirements for the volume and quality of housing and communal services provided.

Procedural issues related to the recalculation of housing and communal services are the responsibility of the management company, HOA or housing cooperative, depending on the form of management chosen by the residents of the building.

When is it possible to recalculate utility bills for heating and other services?

Recalculation for housing and communal services is possible both in the direction of decreasing and in the direction of increasing the cost of services.

Watch the video about whether it is possible to achieve a recalculation for heating and other services:

According to the regulations governing the procedure for recalculating rent and fees for housing and communal services, such recalculation is possible in the following cases:

• if no one lives in the apartment for a certain time or fewer people live compared to what the rent is calculated for. It is important that long-term absence of residents be documented;
• if the family received a subsidy(in cases where the income per family member does not exceed the subsistence level), utility bills may be reduced. Low-income citizens sometimes pay only 6.33% of their income for housing and communal services;
• if the services were not provided in full, or they were of inadequate quality. For example, you may receive a refund for rusty tap water or garbage not removed on time.

Recalculation for housing and communal services is provided only for the following items: garbage removal, water supply and sewerage, gas supply, water heating. Heating and services of the housing office or HOA are always paid in the established amount.

The management company servicing an apartment building cannot refuse to carry out a recalculation if the applicant has the necessary grounds for it. In this case, the consumer must be required to submit a written application. He must submit an application for recalculation before he temporarily leaves his home, or no later than thirty days after his return. Failure to comply with this condition management organization may be used as a legitimate reason for refusing to recalculate payment.

After accepting the application, the management company has five working days to make a recalculation. The period of temporary absence of residents when writing an appeal should not be more than six months. If the management organization makes recalculations for six months, and the apartment continues to be empty, then the owners must be required to re-submit an application.

Any grounds on which a recalculation of housing and communal services services can be provided must be documented. Otherwise, you will not be able to get things moving.

For a management organization, any recalculation is a crucial moment that affects one of the main aspects of its work - settlements with consumers and suppliers of utility resources. That is why she must carefully study the documents presented. As already mentioned, in addition to the application from the tenant, it is necessary to obtain papers confirming the specified period of his absence. If such documents are not provided or they do not confirm the duration of absence specified in the application, then the management company has the right to charge fees for housing and communal services in full.

In such situations, problems often arise between management companies and residents. conflict situations. If the owner of the apartment insists on the need for recalculation and pays utilities untimely or not in full, then in accordance with Part 14 of Article 155 of the Housing Code of the Russian Federation, he can be fined. Naturally, before this, the Criminal Code needs to prepare a clear justification for its position. Failure to submit the necessary papers for recalculation will be quite enough here.

There are quite a lot of situations that give the right to recalculate housing and communal services payments. This explains the variety of supporting documents that an applicant can bring to the Criminal Code. When checking these papers, specialists of the management company need to know that they must be signed by an authorized person of the issuing organization. In addition, there must be a stamp, date of issue and registration number. The only exception applies to travel tickets. If the applicant brings a copy of the ticket, it must be certified. The travel document can be electronic. In this case, the tenant must be required to provide a printout.

Some consumers attach documents drawn up to the application foreign language. The legislation does not oblige the management company to carry out translations of such papers and incur additional costs because of this. In this case, it is necessary to require the tenant to provide papers translated into Russian.

Copies of not only tickets, but also any other documents that confirm the duration of the residents’ absence must be certified. The consumer can bring both the original and a photocopy to the management organization at the same time. In this case, the management company employee checks the papers and, if there are no discrepancies, puts a mark of authenticity on the copy. The original is returned to the applicant.

When processing documents attached to an application for recalculation of payments for housing and communal services, the management company has the right to the following actions:

• copy for yourself any papers received from the consumer;
• verify their authenticity;
• check how fully the documentation is disclosed necessary information.

If the tenant submits an application for recalculation before his departure, then the adjusted bill for housing and communal services is generated during his absence. When submitting papers after returning, this is done in the next payment document.

For each type of housing and communal services, its own quality standards.

• Water supply is considered to be of high quality if the hot water has a temperature of at least 60-70 0 C during the day and 30 0 C at night (from midnight to five in the morning), if the consumer has no complaints about hardness, color, or the content of reagents that are used at the filter station during cleaning . Also, the pressure in the system must meet the standards.
• Electricity supply is considered to be of high quality if the supplier providing apartments with electricity complies with the established current and voltage standards. The list of permissible deviations is fixed in the relevant GOST.
• Gas supply is considered to be of high quality if the supplied gas corresponds to the established physical and chemical indicators: pressure in the range of 0.0012-0.003 MPa with a deviation from the norm not exceeding 0.0005 MPa.
• Heating is considered to be of high quality if the room temperature reaches the set values.

• Adjustment of the heating fee for a centralized heating system

We are talking specifically about the air temperature, and not about the temperature of the batteries and the water in them. In living rooms the air should be heated to +18-20 0 C, in the bathroom - up to +25 0 C, in the kitchen - up to +18 0 C.

In corner rooms, two walls of which face the street, the temperature should not be below +20 0 C.

Even the slightest deviation from standard indicators allows you to demand recalculation of housing and communal services.

Break in the supply of utilities is also a basis for reducing payments. A break is considered:

• absence of gas in the system for more than four hours for 30 days;
• lack of electricity for more than two hours (if the supplier has one power source) or longer than a day (if there are two such sources);
• lack of heating when the room temperature is below +8 0 C (heat supply can be turned off for 16 hours if the temperature outside is +12 0 C, for 8 hours at +10 0 C and for 4 hours at +8 0 C);
• stopping cold water supply for more than eight hours a month or for four hours once;
• stopping hot water supply for the same period.

Any indicators exceeding the standard ones are considered an interruption of services and are grounds for filing an application for recalculation of housing and communal services.

As an example, let us cite the situation that occurred in mid-March 2018 with the management company “Zhilishchnik Matushkino District” (Zelenograd). A resident of one of the houses contacted the State Housing Inspectorate with a complaint about insufficiently hot water. During the inspection, inspectors found that the water had a temperature of +37.4ºС, which is significantly lower than the established standard.

Under Article 7.23 of the Code of Administrative Offenses of the Russian Federation, the management organization was fined 10,000 rubles, and its director – 1,000 rubles. In addition, she was ordered to recalculate for the provision of housing services of inadequate quality and eliminate the problem. The Moscow Housing Housing Inspectorate conducted a control check and found that the management company had complied with the requirements to increase the water temperature and recalculate payments for residents downwards.

Penalties in the described case are quite justified, since the management company itself must monitor the quality of the services provided and eliminate shortcomings in a timely manner. You should maintain contact with residents so that they, first of all, go to the management company with their problems. Establishing interaction is not so difficult, for this you need:

• regularly hold meetings with proactive representatives of residents;
• support the institution of senior residents with whom constant communication is established;
• really respond to requests and try to solve problems in a timely manner.

In the described case, it is obvious that the management organization did not perform its duties well enough. Firstly, she needed to respond in a timely manner to reports from residents about a drop in hot water temperature, which were probably received. When deprived of such an important communal resource, people immediately begin to look for solutions in all possible authorities. Secondly, the recalculation of the Criminal Code should have been made without a reminder from the State Housing Inspectorate. Due to the lack of initiative in carrying out work, which is mandatory for the management company, fines were imposed.

If residents have already called inspectors, then the management company needs to provide them with full assistance in conducting the examination, performing a control check and other activities. IN established deadlines all instructions must be followed. This will avoid accusations of malicious failure to fulfill duties and ignoring the requirements of the regulatory authority, which entails much more severe sanctions, including revocation of the license.

When recalculation of housing and communal services is made up or down

The amount of fees for housing and communal services is increasing at the initiative of utility services; users do not submit preliminary applications for this.

There may be several reasons for increasing the rent; most often they are associated with unauthorized actions of residents, which led to them being provided with more services than required:

• meter not verified on time cold water may be a reason to charge residents for the period of use of such a meter according to the number of people living in the apartment, and not according to actual water consumption;
• pipeline tie-in without prior permission;
• damaged seals on the electric meter, as well as gas, cold or hot water meters.

To make such a recalculation of housing and communal services, utility services use special formulas.

So, if a tenant “crashed” into a water supply, bypassing the meter and without a work permit, he will be charged a certain amount to pay. When calculating it, the cross-section of the pipe and its filling with water during the day will be taken into account.

Consumers can reduce their utility bills only by submitting an application. They can do this in cases where the volume or quality of housing and communal services did not meet established standards, or if there were no services at all.

The quality that services must meet is prescribed in Sanitary Regulations, rules for the provision of housing and communal services and contracts concluded between the consumer and the service provider. Interruptions in gas, electricity and water supply are not allowed, except for specifically established periods. If services were unavailable longer than reported to residents, you can request a recalculation for this housing and communal services service.

Interruptions associated with accidents, natural disasters and other emergency situations, are not a reason to reduce the rent.

How to request a recalculation for housing and communal services to the owner

To receive a recalculation of housing and communal services, the owner must prove that he was absent for a certain period. To do this, it is enough to submit one or two documents in accordance with the following table:

All documents can be submitted as certified copies. The utility worker himself can certify the copy with his signature, but to do this he needs to see the original document.

Consideration of the application and calculation of the amount of recalculation of housing and communal services can take up to five working days. The recalculation amount must be deducted from the next month's payment. If this does not happen, the tenant may request a written explanation of the reasons for the refusal. The days of arrival and return are not taken into account: if the tenant left on September 1 and returned on October 1, the rent is recalculated for 29 days.

Recalculation of housing and communal services is provided for any services except heating. If the tenant has water and electricity meters installed, then only the gas fee is recalculated. Housing payments, for example, cleaning of common areas, will also remain unchanged.

How housing and communal services are recalculated in case of temporary absence

For example, owners leave the apartment for longer than five calendar days. In this case, they have the right to recalculate housing and communal services. True, there is one condition - the apartment should not have individual meters. That is, it is possible to recalculate the payment for cold and hot water supply, as well as gas supply, only if their consumption is not taken into account according to meters.

Otherwise, records of consumed services are still kept according to their indications. Regardless of the availability of meters, only garbage collection and elevator use are counted.

So, if the owners left the apartment to go on vacation or go to the hospital, they need to notify the management company about this. Along with the application, you must submit documents certifying the fact of absence. Ideally, the management company is warned about departure in advance. In this case, a utility employee will simply shut off and seal the water and gas in the apartment, and residents will not have to provide evidence of their absence.

If it was not possible to notify the management company in advance, residents can request a recalculation of housing and communal services upon arrival. To do this, the owners have a calendar month. We must not forget that fees for house maintenance and heating services will remain unchanged.

The application and documents certifying the departure of residents are submitted directly to the management company, HOA or housing cooperative.

Accounting must recalculate housing and communal services in proportion to the number of days for which residents left the apartment. The number of days is calculated based on the number of complete days of absence minus the day of departure from the apartment and the day of arrival. Recalculation of housing and communal services must be completed within five working days after receiving a written application from the owner.

If the owner who submitted an application for recalculation of housing and communal services did not submit documents certifying his absence, or if the documents provided cannot certify the absence of the tenant during the entire period declared by him, the management company charges rent for this period in full. In addition, if such payment was delayed by the tenant, any measures may be applied to him, including fines and penalties for the consequences of late or incomplete payment of utility services.

How housing and communal services are recalculated in connection with serving a sentence

If a tenant under a social tenancy agreement or family members living with him are temporarily absent, their rights and obligations under the agreement do not change. If the consumer is absent for more than five calendar days, and the premises are not equipped with individual or general apartment meters, housing and communal services services are recalculated.

All utilities are subject to recalculation, except for heating and gas supply for heating purposes. Also, in case of temporary absence, the payment for general house needs is not recalculated. A person’s stay in a place of deprivation of liberty is the same as a temporary absence, since the social tenancy agreement does not terminate for this period. Such absence also does not serve as a basis for deregistration.

The tenant is still required to pay for the maintenance and ongoing repairs of the residential premises, which does not apply to utilities. If the tenant does not pay for housing or utilities for more than six months, the social tenancy agreement with him can be terminated in court.

If an application for recalculation of housing and communal services is submitted before the start of the period of temporary absence, the contractor will perform such recalculation for the period specified in the application, but not more than six months. If after this period the consumer does not return, he can apply for recalculation for subsequent billing periods. In this case, the recalculation of housing and communal services is also carried out by the contractor for the period specified in the application, but not more than six months.

If the tenant submitted an application for recalculation of housing and communal services before temporary departure, but did not submit documents that would confirm the duration of his absence (or the submitted papers do not certify the consumer’s absence for the entire period or part of it), the executor may charge a fee for housing and communal services for the period of unconfirmed absence in full.

The rules also allow him to apply the consequences of late or incomplete payment of utilities, which are provided for in Part 14 of Article 155 of the Housing Code Russian Federation.

Obviously, an application for recalculation of housing and communal services must always be submitted, but the most expensive services - heating and costs for public utility services - are not subject to recalculation. They will have to be paid in full. Recalculation is carried out only for other utilities. If a heat meter is installed, the fee is calculated based on its readings. The fact of being in prison does not relieve one from the obligation to maintain the premises.

Is there a recalculation for housing and communal services in 2019 in the event of a change of ownership?

Article 154 of the Housing Code of the Russian Federation spells out the differences between the payment for an apartment, which a tenant uses under a social lease agreement or simply rent, from the payment for an apartment that was acquired as property through privatization.

Thus, the recalculation of housing and communal services is carried out from the moment when the property right was registered, that is, all charges for rent are withdrawn. This column is replaced by another - major repairs.

What are the features of recalculation for unprovided housing and communal services?

If we talk about the quality of housing and communal services, it should be noted that only experts and exclusively professional methods can measure it. Thus, the quality of cold water supply is assessed by the pressure of the stream, water hardness, its transparency, chemical composition, color and amount of sediment.

Hot water supply is assessed by temperature - it should fluctuate in the range of 60-75 degrees. If the owner of a residential premises doubts that he is provided with high-quality water, he can contact the sanitary-epidemiological station or order an independent examination.

The quality of power supply is assessed by current and voltage indicators. Poor supply may result in electrical appliances not operating at full capacity or not responding when plugged in.

The quality of heating is assessed by system pressure, temperature in apartments, and the quality of the coolant. At the same time, it is obvious that property owners are only interested in warmth in their home. Thus, the following temperature standards are established by law:

• +18-20 0 C for residential premises;
• +18 0 C for kitchens;
• +25 0 C for bathrooms;
• +12 0 C for storerooms.

In the case of gas supply, the check covers chemical composition blue fuel and pressure in the system. The only way to visually identify deficiencies is by the low boiling rate of water.

If the management company provides consumers with services the quality of which leaves much to be desired, the tenant may request a recalculation of housing and communal services services. To do this, you just need to draw up an act stating that utility services were not provided at all or were provided of inadequate quality.

Such an act, at the request of the residents, is drawn up by the management company itself. Any tenant has every right to independently demand to draw up this document. If the Criminal Code refuses this, the owner can complain to the Housing Inspectorate.

When drawing up the report, the detected violation is described and the period during which it is not eliminated is indicated. The document receives a registration number and is dated. Several people sign the act. In addition to the representative of the management organization, it must bear the signature of the apartment owner. Often representatives of the interests of residents, for example, senior residents of the building, take part in inspections. The status and signature of such persons are also reflected in the document.

The act is drawn up in at least two copies. The management organization takes one for itself, the second remains for the tenant. We will provide a sample of the act as an appendix.

It happens that when checking, the Criminal Code discovers that there is no violation, for example, in the temperature of the water in the tap or the air in a heated room. However, the apartment owner does not agree with this assessment of the situation. In this case, he may require an examination, that is, the involvement of a specialized and independent organization.

The tenant has this right, but he needs to explain the procedure for paying for the work of experts. According to the existing rules, the costs of the examination are borne by the one who performs the duties of providing public services, that is, the management organization. However, this only works if there are real violations. If the experts do not find any deviations from the norms, then the consumer must reimburse the management company for the costs of attracting an expert bureau. If the examination is initiated by another participant in the audit, then it is he who pays for it.

However, in many cases of disagreement between the tenant and the management company, it is possible to do without the expense of attracting a specialized expert organization. The parties may agree on a re-inspection with the involvement of a representative of the Housing Property Inspectorate, public consumer rights advocates and other persons. Based on the results of the re-evaluation, the same act is drawn up indicating the expanded number of participants.

Having drawn up the act, the management company sends it to the cash settlement center. It is he who performs the recalculation of housing and communal services. The results of such recalculation are entered into the “recalculation” paragraph of the receipt for payment for housing and communal services. It is worth noting that the rent can be reduced only on the basis of address information that dispatchers of the district services of the management company bring every month.

Expert opinion

Recalculation of housing and communal servicesfor failure to provide services requires measurements

Marina Belyaeva,

lawyer specializing in housing and communal services issues

If the apartment is not heated properly, that is, the air temperature in the room is below standard values, the tenant must file a complaint with the emergency dispatch service of the management company. At the specified time, an employee of the management company must come to the tenant to take measurements and draw up a report if the complaint is confirmed and the air temperature in the room is indeed lower than the established one.

After this, the management company must find out the reasons for the “underflow”, eliminate the problem, and then recalculate housing and communal services.

How housing and communal services are recalculated if violations are detected on the part of residents

If the management company discovers that a tenant has unauthorizedly interfered with the operation of a communal or individual meter installed in a residential or non-residential premises and distorted its readings, it will not use the readings of such a device when calculating the payment for utility services. In this case, recalculation will be performed based on the volume of the utility resource.

To calculate it, it is necessary to multiply the power of resource-consuming equipment (and in the case of water supply and sewerage, the throughput of the pipe) by its round-the-clock operation. Recalculation is carried out for the entire period from the date of illegal interference in the operation of the meter. It is indicated in the meter status check report, which is drawn up by the contractor and the resource supplying organization. Recalculation stops when such interference is eliminated.

If it is impossible to determine exactly when the illegal connection to the meter or interference with its operation was made, then additional charges are made from the date of the last check of the meter by the contractor, but no more than six months before the month in which the unauthorized connection or interference with the operation of the meter was detected.

Is there a recalculation of housing and communal services services in connection with the death of the owner?

The received inheritance is recognized as the property of the heir from the date of opening of the inheritance, regardless of the moment of its actual acceptance and state registration of the heir's right to the inherited property (if such a right is subject to state registration).

If owners, tenants or other persons do not use the premises, this is not a reason not to pay for these premises and not to pay for housing and communal services. If citizens are temporarily absent, they must pay fees for certain types of services, which are calculated according to consumption standards.

They are also entitled to recalculation of housing and communal services for the period of temporary absence (done in the manner established by the Government of the Russian Federation).

Thus, residents must pay rent from the date of inheritance, that is, from the date of death of the testator.

Recalculation of housing and communal services using examples

• Example 1.

The owner left the apartment on December 25, 2016 (after 2:00 a.m. local time), and returned on January 8, 2017 (before 10:00 p.m. local time).

In this case, recalculation for individual housing and communal services will be made for the period from December 26, 2016 to January 7, 2017 inclusive, that is, for 13 days of absence.

• Example 2.

The tenant was not at home from 01/15/2017 to 01/31/2017.

In order to receive a recalculation of housing and communal services for this period, he submitted an application to the utility service before 02/03/2017 and submitted only boarding passes. He will be denied recalculation because he has not submitted an apartment inspection report confirming that it is not technically possible to install meters.

• Example 3.

The tenant was not at home from 01/05/2017 to 01/15/2017.

To receive a recalculation of housing and communal services for this period, the owner must submit an application to the utility service before February 14, 2017. He must provide the utility company with a document confirming the fact of his absence, as well as an inspection report of the apartment confirming that it lacks technical capabilities installation of meters.

• Example 4.

Recalculation of housing and communal services for heating when the temperature decreases. We pay 801.90 rubles for heating the apartment. monthly (according to consumption standards). In fact, the temperature in the apartment did not exceed +16 0 C during the month with a standard of +20 0 C. Recalculation amount: (0.15% × 24 hours × 31 days) × 4 0 C × 801.90 rubles. = 111.6% × 4 0 C × 801.90 rub. = 3579.68 rub. Thus, for the current month, instead of the owner paying monthly 801.90 rubles. the service provider must pay him RUB 3,579.68.

• Example 5.

The permissible duration of a break in the supply of hot water is determined according to Russian legislation(Clause 10 of the Rules). But recalculation of housing and communal services must be provided for this period too (clause 61 of the Rules). The duration of the absence of hot water was: 62 days × 24 hours = 1488 hours.

1. The refund amount for hot water supply should be: RUB 303.06. (monthly fee) × 0.15% × 1488 hours = RUB 676.43

2. The refund amount for sewerage should be: 69.66 rubles. (monthly fee) × 0.15% × 1488 hours = RUB 155.48 The total refund amount should be: RUB 831.91.

Attached files

• Request for additional payment.rtf
• Act on unauthorized interference in the work of IPU.rtf
• ACT on the provision of utility heating services of inadequate quality.doc

In what cases and how is recalculation of rent done?

If you have been away from home for some time (more than five days), then you can easily save on paying for utilities that you did not use during your absence. Today we will tell you how to do this.

...AND FOR WHAT PERIOD?
How long must you be away from home to be eligible for a refund?

Temporary absence is any period exceeding 5 full calendar days. There is no maximum period for such a period. The main thing is that this period of time is continuous.

• § Clause 86 of the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings (approved by Decree of the Government of the Russian Federation dated May 6, 2011 No. 354)

IMPORTANT!
Recalculation can be made for water supply (hot and cold), sewerage, gas supply and electricity supply, if a meter is not installed for these services. If it is, then all payment is made according to its indicators.

...IF THERE IS A COMMON HOUSE METER
We do not have water meters, but we do have a common house meter. The management company (MC) refuses to recalculate; they say that the water utility accepts reports of temporary absence only for those houses where there are no communal meters. Why is this happening? Is this correct?
No, that's wrong. Residents of any houses, both with and without a common house meter, have the right to recalculation for a period of temporary absence. So, of course, they cannot limit you in recalculation.
The relationship between the management company and the water utility is regulated by the water supply agreement. Therefore, if according to the papers the volume of resource supplied to the house is determined by calculation, then on the basis of the documents submitted by the utilities, the water utility makes a recalculation.
However, if the volume of water is determined by the readings of a common house meter, in this case the utility companies must pay the water utility for the entire resource consumed (according to the readings of the common meter).
It looks like you have the second case. Therefore, ask your management company to renew the contract.

...BEFORE DEPARTURE OR AFTER YOUR RETURN?
On December 24, 2014, I submitted to the management company a copy of my international passport with the dates: departure November 12, 2012 and entry December 11, 2014. If I submitted the document after arrival, should I be recalculated? If yes, then in 2 years or only in 6 months? And I want to know for the future, is it possible to ask for a recalculation in advance?

You can submit an application for recalculation before you leave your apartment somewhere, or upon arrival.
If the application is submitted before the consumer’s departure, recalculation is provided only 6 months in advance. If you were absent longer, then you need to apply to extend the period of absence and recalculate for subsequent months (but again no more than 6 months). And then every 6 months of your absence you must submit such applications.
If you contact the management company after your return, then a recalculation is provided for the entire period of absence. But during this entire period you need to bring a document that will confirm that you were not at home and you did not use the resources. In this case, the recalculation period is not limited to any maximum period.

• § Clause 91 of the Rules

Thus, you are entitled to a recalculation for the entire period of absence from the apartment, with the exception of the day of departure and day of arrival. That is, no recalculation is required for November 12, 2012 and December 11, 2014.

• § Clause 90 of the Rules

ATTENTION!
You must submit an application for recalculation after your return within 30 days.

...IF YOU HAVE LIVED AT THE CACHA FOR A LONG TIME?
Our whole family of 6 people lived in the country for 9 months. They took a certificate from gardening. The dates are indicated: from April 1, 2014 to December 15, 2014. Will they recalculate this document for all 9 months?
Yes. will do. You are entitled to a recalculation for the entire period of temporary absence, excluding the day of departure from the apartment and the day of arrival, the main thing is to submit the documents to the Criminal Code on time. But keep in mind that recalculation is done not for months, but for specific days of absence.

• § Clause 90 of the Rules

BY THE WAY!
These documents can also confirm your absence from the apartment:

• a copy of the travel document;
• certificate of being on treatment;
• travel tickets (for plane, train, etc.), the main thing is that your full name is written on them;
• bills for accommodation in a hotel, hostel, etc.;
• certificate of temporary registration;
• certificate from the gardening association, etc.

...IF THE APARTMENT IS EMPTY?
My mother died, I am the only heir. I’m not registered in this apartment and I don’t live in it, it’s empty, and I don’t even know if I’ll live there. There are no meters, but water bills for this property continue to be issued. Is this legal?
If no one lives in the apartment (and is not registered) and there is no meter, then the fee is charged illegally.
But other payments that do not depend on the presence of registration in the apartment (contributions for major repairs, maintenance of common property, etc.), you, as an heir, will be required to pay for all 6 months (from the date of death of the previous owner until entering into inheritance) . And you need to do this after you register the inheritance for the apartment with a notary. Now they have no right to demand any payments from you.

• § Clause 4 Art. 1152 of the Civil Code of the Russian Federation

...IF I AM REGISTERED IN ONE PLACE AND LIVE IN ANOTHER?
I am permanently registered in one place, but actually live in another, where I issued temporary registration for 3 years. There are no water meters here or there. At what address can I make a recalculation, permanent or temporary registration? And one more question. A friend of mine has a similar situation, only in her apartment where she is registered there is a meter. Will they recalculate her?

In your case, you are required to do the recalculation at the address of the apartment where you are permanently registered, but do not reside temporarily and, accordingly, do not use utilities.
As for your friend, they cannot recalculate her water supply fees, since there is a meter at her permanent registration address. But even where she lives temporarily, they cannot recalculate her either, since she uses services there.

• § Clause 86 of the Rules

However, your friend may ask for a reduction in water charges for the period of her absence from her temporary registration address. To do this, you need to provide documents confirming your departure.

...IF YOU HAVE SEVERAL APARTMENTS?
We own two apartments, we live in one and are registered, and in the other we are not registered, we do not live and there are no meters there. Will they recalculate our utility bills for an empty apartment?

If there are no meters for a utility service, then the fee is calculated according to the standard. But the standard is calculated only for residents registered in the apartment. If no one is registered in the apartment, then water supply fees cannot be charged.
If there are meters for the utility service, then the fee is calculated according to their readings.

• § Clause 42 of the Rules

But there are services for which fees are charged regardless of the registration of residents in the apartment. This is a payment for heating, for the maintenance of common property, for the operation of the elevator, major repairs of common property in the house, etc. So, in the absence of registration, you, as the owners, must still bear a certain part of the costs for empty housing.

IMPORTANT!
From April 1, 2015, for consumers who have not installed meters in their apartment, an increasing coefficient is applied to the standard when calculating the fee: until June 30, 2015, 10%, from July 1, another 10% was added. And such an increase will occur every six months.

• § Appendix No. 1 to the Rules for establishing and determining standards for the consumption of utility services (approved by Decree of the Government of the Russian Federation of May 23, 2006 No. 306).

Based on materials from the magazine “Your Own Lawyer”

If you will be away from home for more than 5 full days in a row, not counting departure and return days, you can request a recalculation of your utility bills for that period. In this case, recalculation can be done only if in your apartment or house technically impossible install meters.

In accordance with paragraphs 5 and 6 of Article 13 Federal Law No. 261-FZ of November 23, 2009, all owners of residential buildings, apartments and other premises in apartment buildings are required to install meters for water, heat, and electricity. Gas meters need to be installed only if you consume more than two cubic meters of gas per hour. In practice, this means that, in addition to a gas stove, you should at least have a gas water heater at home.

Recalculation of payments for housing and communal services during your absence can be made for the following services:

• cold and hot water supply;
• water disposal (if you recalculate for cold and hot water supply);
• gas and electricity (with the exception of utilities for gas supply for heating purposes).

Fees are not subject to recalculation housing services(rent, maintenance of residential premises, contribution for major repairs), other services (radio, antenna), as well as utilities for heating, electricity and gas supply for heating residential premises.

2. What documents are needed for recalculation?

To recalculate utility bills you will need:

• application for recalculation - is issued at the public services center serving your area, or at the management company. You can find the contacts of your management company on the portal;
• an inspection report confirming that an individual meter cannot be installed in your apartment or house if the apartment is yours, or a common meter if the apartment is communal. To draw up a deed, contact your management company; its contacts can be found on the portal;
• a document confirming the fact and duration of your absence. A recalculation can be issued only if you or at least one of your family members registered at your home were absent for more than five days (excluding days of departure and arrival).

3. What documents can you use to confirm your absence?

You can attach the following documents to the recalculation application:

• copy travel certificate or a decision, order, direction or certificate of business trip with attached copies of travel tickets;
• a certificate confirming that you were treated in a sanatorium, hospital, etc.;
• plane tickets, train tickets, etc., issued in your name (if your full name is indicated on them), or their certified copies. If you purchased tickets in electronic form, attach a printout of them and a boarding pass or other document confirming that you used the tickets;
• invoices for accommodation in a hotel, hostel, etc. or their certified copies;
• a document on temporary registration at the place of residence issued by the registration authority or a certified copy thereof;
• certificate from the organization private security, which indicates the period during which no one was in your home and it was continuously guarded;
• a certificate stating that you were in an educational institution, orphanage, boarding school, special educational institution or other children's institution with 24-hour stay;
• a certificate from the consulate or diplomatic mission of the Russian Federation confirming your stay abroad;
• a certified copy of a foreign passport or other document proving your identity and containing marks of departure from and entry into the country;
• a certificate from a dacha, gardening, orchard partnership about your temporary stay at the dacha;
• other documents that, in your opinion, confirm the fact and duration of your absence.

If you apply for recalculation after returning, within 30 days submit an application and provide the My Documents center (or management company) with an inspection report and a document confirming your absence.

The recalculation will be done within five working days.